Privacy Policy

We ask that you read this Privacy Notice carefully as it contains important information about i) who we are, ii) how and why we collect, store, use and share your personal information, iii) your rights in relation to your personal information and iv) how to contact us (and the relevant supervisory authorities) in the event that you have a complaint.

How we use your information

This privacy notice tells you what to expect when Mii Storage collects personal information. It applies to information we collect about:

  • Visitors to our websites;
  • People who use our services, e.g. customers who engage us to pack, transport, store, unpack and install their belonging

Visitors to our website

When someone visits www.miistorage.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.

We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.

We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

We recognize and respect your need for privacy and security as you visit our site.

While we do not collect identifying information about visitors to our site, we do use standard software to collect information for the strict purpose of tracking activity on our site.

This allows us to understand how many people use our site and which pages and features are most popular. The information we collect and store is:

  • The web site that referred you to us (if any)
  • The date and time the pages were accessed
  • The page or pages you requested
  • Your approximate (nearest city) geographic location

You never transmit personally identifying information that you do not enter yourself, and this is always your option. This information cannot be collected unless you specifically elect to send it to us.

This information is used internally only for the purpose of fulfilling the request or for contacting you directly and is not sold to any other organisation.

Your information is transmitted directly to Mii Storage and stored on our servers in a secure environment.

Use of cookies by Mii Storage

You can read more about how we use cookies here.

Your personal details

When you provide your personal details to us, the data is stored on our secure servers in the UK.

If you use any of our services, we will retain your data for a period of seven years after which time your data file will be deleted and database entries anonymised.

Third party links

Our website may contain links to other websites provided by third parties not under our control. When following a link and providing information to a 3rd-party website, please be aware that we are not responsible for the data provided to that third party.

This privacy policy only applies to the website listed at the beginning of this document, so when you visit other websites, even when you click on a link posted on miistorage.com, you should read their own privacy policies.

Your rights

Under the General Data Protection Regulation (GDPR), which replaced the Data Protection Act 1998 in May 2018, you have rights as an individual which you can exercise in relation to the information we hold about you.

Your right to be informed

You have the right to be informed about our collection and use of your personal data. This Privacy Notice should give you all the information you need but please contact us at info@miistorage.com if you would like to know more or have any questions.

Your right of access

You have the right to ask us for copies of your personal information. (See Access to Personal Information below).

Your right to rectification

You have the right to ask us to rectify information you believe to be inaccurate or to ask us to complete information you believe to be incomplete.

Your right to be forgotten

You have the right to request that we erase your personal information in certain circumstances.

Your right to object to or restrict the processing of your information

You have the right to ask us to restrict the processing of your information or to object to us using your personal data for a particular purpose.

Your right to data portability

This only applies to information that you have given us where we are using it with your consent e.g. for the performance of a contract. You can ask us for a copy of that personal data to re-use with another service or business.

You can find further information about your rights under the GDPR from the Information Commissioner’s Office at (https://ico.org.uk)

Complaints or queries

Mii Storage tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.

This privacy notice was drafted with brevity and clarity in mind. We are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

If you want to make a complaint about the way we have processed your personal information, you can either email info@miistorage.com or write to the Information Governance Department, 241 Acton Lane, London NW10 7NP

If you are not satisfied with our response you can contact the ICO, (the statutory body which oversees data protection law) at www.ico.org.uk/make-a-complaint or by calling them on 0303 123 1113.

Access to personal information

You have the right to make a subject access request to establish what personal data we hold for you and how we use it.

You can make a subject access request to Mii Storage in writing.

Please email us at info@miistorage.com or write to us at the address below, stating which data you wish to see and including your name and contact information and any details or relevant dates that will assist us in identifying what you want.

If we do hold information about you, we will normally provide this to you electronically unless you request otherwise.

We will normally respond to any subject access requests within one month. However, should we require extra time we will let you know within one month from the date of the request stating our reasons.

The copy of your personal data is provided free of charge. Mii Storage may charge a reasonable administration fee for additional information and/or copies if it believes the request is ‘manifestly unfounded or excessive’.

Privacy policy changes

Although most changes are likely to be minor, Mii Storage may change its Privacy Policy from time to time, and at Mii Storage sole discretion. Mii Storage encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

How to contact us

If you want to request information about our privacy policy you can email us at info@miistorage.com or write to:

Information Governance Department
Mii Storage
241 Acton Lane
London
NW10 7NP
UK